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SupportVoC – Development of a Generic Support Services Model to enhance the Rights of Victims of Crime

Contributing to the promotion and protection of the rights of VoC in Greece, Italy, Bulgaria and Cyprus.

Grant Agreement Number: 760641

Funded by: Justice        Duration: 11/2017 – 11/2019   


The Directive 2012/29/EU, establishing minimum standards on the rights, support and protection of victims of crime was adopted and entered into force on 2012. It states that Member States must ensure access for victims and their family members to general victim support and specialist support, in accordance with their needs. Still some Member States – among which Greece, Italy, Bulgaria and Cyprus – have not established yet the generic victim support services required.

Over the last two decades, the flow of migrants and refugees, the expansion of trafficking and sudden rise in hate crimes have created a new environment that demands changes and drastic measures. At the same time, the improvement of women’s role in society and their social and economic advancement have made domestic violence more visible. However, to date, there is no general conception of “victim” regardless of the particularities of each category, and for this reason any protection provided is fragmented.

At the moment, in Greece, Italy and Bulgaria support services are offered for certain types of victims, such as victims of trafficking, victims of domestic violence/abuse etc. The limited range of support services leaves out a considerable number of victims without access to support services, while there is no proper monitoring of these services.


SupportVoc aims at contributing to the promotion and protection of the rights of victims of crime in Greece, Italy, Bulgaria and Cyprus, by developing a model and Standard Operating Procedures (SOPs) for generic victim support services that will be adaptable to different national/regional contexts, covering a gap in transposition of the Directive 2012/29/EU in the 4 member states.


KMOP led a review and analysis of the national legal frameworks regarding the rights and protection of victims of crime and its application in Greece, Italy, Bulgaria and Cyprus as well as the identification of gaps that hinder the transposition of Directive 2012/29/EU. Based on the results of the analysis, recommendations were developed for each country regarding the legal framework and overall transposition technique.

Read the reports here.

An analysis of the implementation process of generic support services in Spain was undertaken. This report identifies the relevant best practices and assesses their transferability in other countries. Following this review, a 4-day study visit in Spain was organized, aiming to transfer information and know-how to the four countries.

Based on the aforementioned analysis, a flexible model and SOPs for the provision of generic support services to victims of crime were developed. Related guidelines were also produced in view of transferability of the developed methodological framework.

Two national 1-day workshops were organized in Greece, Italy, Bulgaria and Cyprus between representatives of competent authorities and other agencies/organizations coming into contact with victims, in order to exchange good practices and other relevant experience regarding victim support.

A transnational workshop was organized to promote cross-border cooperation between state authorities, law enforcement and/or judicial authorities, legal practitioners, civil society (service providers) etc. and facilitate cross-border victim support and more effective protection of victims’ rights.

European Commission’s support for the production of this content does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Project Partners

KMOP – Social Action and Innovation Centre
University of Barcelona logo
Universitat de Barcelona (Spain)
EKKA – National Center For Social Solidarity (Greece)
AAF – Animus Association Foundation (Bulgaria)
HFC Hope For Children CRC Policy Center (Cyprus)
CESIE (Italy)

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